Having a timeslot booked in advance should remove some of the stress that comes with airport travel, said Deborah Flint, chief executive officer of the Greater Toronto Airports Authority, which operates Pearson.
“Passengers feel anxiety when they are travelling, and one of the first steps that causes that anxiety is how long the security line is going to be,” said Flint.
Through YYZ Express, passengers can make an online reservation up to 72 hours before their flight by adding their flight information and the number of people in their party (up to 10 people). The system will display available booking times to choose from. Once a booking time is selected, a QR code is sent via email for travellers to present to airport staff at the security checkpoint. Passengers must arrive within 15 minutes of the reservation time.
The new program is free to use, and reservations and walk-up appointments are available daily for all domestic and international departing passengers at the Terminal 1 D Gates security screening point from 5:00 a.m. to 1:00 p.m. and the Terminal 3 B and C Gates security screening points from 2:00 p.m. to 10:00 p.m.
To book a spot go to https://www.torontopearson.com/en/departures/yyz-express.
During a pilot of the program in mid-October, 96 per cent of Toronto Pearson passengers who used YYZ Express reported an overall positive experience.
Calgary International Airport introduced a similar system called YYC Express earlier this year.
YYZ delays continue to improve
The program comes after a summer of delays and flight cancellations, where Pearson had the world’s worst record on delayed flights, according to tracking service FlightAware.
In July, Pearson was the only major airport across the globe to have more than half of its flight departures delayed, as airports and airlines across Canada struggled with struggled to cope with a massive travel resurgence this summer, due to staffing issues that fueled flight cancellations, baggage delays and endless queues.
Since then, the airport has seen its record improve. The Canadian Air Transport Security Authority reported that 89% of passengers cleared security in less than 15 minutes during the week of October 10 to 17.
As winter travel begins to ramp up, Flint said the airport is bracing for a busy winter travel season as it will be the first time since before the pandemic, that many families will be getting together over the holidays.
The airport is maintaining a focus on staff retention and recruitment as it has had the past number of months to adjust to increased travel demand, removing some of the unique challenges faced this summer.
“The reality is that we are still recovering as a global industry,” said Flint. “Holiday travel does always have its fair share of challenges.”
One of the largest risks currently facing the airport is the border crossing for U.S.-bound passengers, as Nexus lines remain closed and officer staffing levels remain low, said Flint.
With file from The Canadian Press