CBP and CBSA making huge progress on NEXUS backlog

Canada, U.S. moving forward with new NEXUS interview option to expand enrolment capacity


The new enrolment option for air travellers is expected to be available by spring 2023. It will include CBSA interviews at reopened airport enrolment centres in Canada and separate CBP interviews at Canadian airport preclearance locations for applicants departing for the U.S.

The new process has two steps:

  • The process begins with the Canadian portion of the NEXUS interview conducted by CBSA officers at Canadian airport enrolment centres. Applicants must book an appointment online for this step.
  • The U.S. portion of the NEXUS interview will be conducted by CBP officers in the preclearance area of a Canadian airport before the applicant departs for the U.S. Applicants will not need to schedule appointments for the U.S. interview but are encouraged to build in time to their travel plans to allow for this interview to take place before their departure. The CBP interview can occur only after the CBSA portion of the interview has been completed and the information has been shared with CBP.

The new process is in addition to the existing option for applicants to schedule joint interviews with CBP and CBSA officers at land border enrolment centres in the U.S., and it builds on other measures introduced by CBP and CBSA in 2022 to provide travellers with more options to obtain or renew their membership:

  • Existing members who renew their membership prior to the expiry date will have their benefits extended for up to five years to allow for the scheduling and completion of interviews, as required (if they have not been auto-renewed).
  • A new split interview process at two land ports of entry – where the Canadian interview is conducted at the Canadian enrolment centre and the U.S. interview completed at the corresponding U.S. enrolment centre located just across the border. This process is currently available at the Lansdowne, ON (Thousand Islands) and Fort Erie, ON (Peace Bridge) enrolment centres and Canada is looking to expand to additional sites.
  • A new NEXUS enrolment centre in Ogdensburg, NY, with CBSA and CBP officers conducting joint interviews.
  • Increased interview appointments at enrolment centres in the U.S. through expanded staffing and enrolment activities.

Since October 1, 2022, CBP and CBSA have completed over 200,000 NEXUS enrolments and reduced the net inventory of applicants by approximately 100,000 from its peak in summer 2022.



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